Entitlement Homogeneity and Poor Governance

When I saw Rishi Sunak sat around the grand table with a bunch of managers and senior people in a show of trying to solve the problems in the NHS my heart sank. The people he had sat around the table were the very ones who were perhaps causal of said problems.

“I know let us put some more metrics and targets in, that will stop the rot.”

“What the NHS needs is yet another layer of overly paid “management” and “statisticians” so that we can present sound bites {misspelling deliberate} to the media.!”

In MBTI terms the NHS if an “F” type caring service it cannot effectively be perceived as being a car production line for the model T ford. A “T” type target based approach is not at all motivating for an “F” type carer. In fact, it is in all likelihood demotivating, measuring quantity as opposed to quality of care is illogical and inappropriate.

“Oh shit, not another piece of questionnaire / statistic / waste of time and money to which we have to comply. Please let us care, we did not sign up for this Himalayan level of administration.”

Sack the layer of middle and upper management MBA clones and pay the people at the coal face.

A while back I was interviewed for a position on the board for a London based private university. The applicants were very homogenous and all about a decade older than me. They had all been schooled in Belbin etc. The CEO of the school was in my opinion pompous. When I was asked what I would bring to the board, I said difference, relative youth and a less rusty more innovative way of looking at things.

Clearly, I was not Kool and the Gang.

In terms of team dynamics, I know I would have unsettled the board because I would have challenged the gelatinous “group-think”.

Homogeneity lacks any originality, tends towards stagnation and group confirmation bias. Complacency and back patting are the order of the day.

“This is the way we have always done things; don’t you know old boy…”

A sense of entitlement gives rise to poor governance. We have seen in the news Tories giving contracts to their pals. It never occurs that expediency is not fair in the case of award of public contracts. There are shortcuts taken boarding on the fraudulent. The entitled know best and it is only right that a chum, in whom we trust, one of us, should get the contract.

Entitlement suggests that rules and little details are beneath us. They are for the little people. We can cut accounting corners and round the figures up or down depending upon which look best for us.

Entitlement and homogeneity struggle to fully accept any incoming problems and rarely if ever accept that they are partially causal of these incoming problems.

I will postulate that a sense of entitlement and homogeneity of personnel are causal of poor governance at senior management and board levels.

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